DELIVERY AND RETURNS
How much will my delivery cost?
Delivery costs vary based on the size & weight of your order, and on the service you select at checkout. We offer free delivery on orders over £30 – this will usually be Royal Mail 2nd Class but you will have to option to upgrade to a faster option at checkout.
Do you ship internationally?
We ship worldwide, the cost is automatically calculated at checkout.
How long will my delivery take to arrive?
Again, this will vary based on the service you choose. We ship items on the next working day after payment is received, delivery estimates for popular services are below:
Royal Mail 1st Class : 1-2 working days
Royal Mail 2nd Class : 2-4 working days
Special Delivery : Next working day
Courier : Next working day
International Tracked : 5-7 working days
1st & 2nd class deliveries are not guaranteed and may be subject to delays in peak periods, so if your items have not arrived within this period they may still be in transit. Deliveries by this method cannot be deemed as lost until 10 working days have passed. If your items do not arrive within this time you will be offered a refund or replacement items can be supplied, where available.
What if I need to return an item or cancel my order?
You may cancel or amend your order any time before the order is dispatched, please contact us to do so. Short notice alterations may result in a delay in dispatching your order. If your order has already been dispatched please follow our returns process.
You may return an item for any reason within 14 days of your initial purchase. Items that are faulty or damaged before you receive them may be returned up to 30 days after purchase.
Return postage costs are the responsibility of the customer for unwanted items.
Sealed products must be returned in their original packaging, unopened and undamaged.
Single cards must be returned in the same condition they are sent out.
Returned items not meeting this criteria may lead to your return being refused, or your order being refunded at 50% of the initial purchase price.
Please contact us to arrange a return.